Sometimes password resets don't go as planned, due to corruption of the saved passwords in the computer's keychain. We have devised an effective way of doing a clean reset.
Start by going into the saved passwords of the browser you are using and delete any of the saved passwords you have listed for app.biocanic.com. Also delete any saved passwords within your computer's OS, be it Keychain for Macs, Authenticator or Edge for Microsoft, or Credential Manager in Windows.
Then go to a private browser - it will be under the File menu. On Safari, it is the second option and says New Private Window. On Chrome, it is the third option and says New Incognito Window. In Edge, you'll go to Settings and more, then New InPrivate window.
Proceed to do a Biocanic password reset in this new "private" window.
Copy and paste the link to reset you receive in your email into this "private" browser and remember your password. Once the password has been reset, go back to your main browser and enter the password MANUALLY. If the browser asks to save the new password, save it.